Frequently Asked Questions

Creating an account at New Yono Games is simple and quick. Click the "Register" button on our homepage, fill in your details, verify your email, and you'll be ready to start gaming in minutes.

During registration at New Yono Games, you'll need to provide basic information including your full name, email address, date of birth, and create a secure password. We may also require additional verification documents for security purposes.

If you forget your New Yono Games password, click the "Forgot Password" link on the login page. Enter your email address, and we'll send you a secure link to reset your password.

No, New Yono Games allows only one account per person. This policy ensures fair play and prevents abuse. Multiple accounts may result in account suspension.

New Yono Games offers a diverse collection of over 500 games including skill-based games, table games, live dealer games, card games, and specialty games like Wingo, TRX Wingo, Motor Race, 5D Game, and K3 Game.

Yes, all games at New Yono Games are independently audited and certified for fairness. We use Random Number Generators (RNGs) to ensure completely random and unbiased outcomes for every game.

New Yono Games offers demo versions of many games that you can play for free. This allows you to practice and learn the games before playing with real money.

No, New Yono Games is a web-based platform that works directly in your browser. You don't need to download or install any software to enjoy our games.

New Yono Games accepts various payment methods including credit cards (Visa, MasterCard), e-wallets (PayPal, Skrill), bank transfers, and cryptocurrency options for your convenience and security.

Withdrawal processing times at New Yono Games vary by payment method. E-wallet withdrawals are typically processed within 24 hours, while bank transfers may take 3-5 business days.

New Yono Games does not charge any fees for deposits or withdrawals. However, your payment provider may apply their own transaction fees.

The minimum deposit amount at New Yono Games varies by payment method but typically starts at $10. Check our banking page for specific details about your preferred payment method.

New Yono Games employs bank-grade SSL encryption and advanced security protocols to protect your personal and financial information. We never share your data with third parties without your explicit consent.

Yes, your money is completely safe at New Yono Games. We maintain segregated accounts for player funds, ensuring they are always separate from our operational funds and protected at all times.

Absolutely. New Yono Games is committed to fair gaming practices. All our games are regularly audited by independent third-party organizations to ensure fairness and compliance with industry standards.

New Yono Games holds valid gaming licenses and certifications that you can verify through regulatory bodies. We also maintain transparency about our operations and welcome player inquiries about our legitimacy.

New Yono Games offers 24/7 customer support through multiple channels: live chat, email ([email protected]), and phone support during business hours. Our dedicated team is always ready to assist you.

New Yono Games provides 24/7 online support through live chat and email. Phone support is available Monday through Friday, 9:00 AM to 6:00 PM, and Saturday, 10:00 AM to 4:00 PM.

New Yono Games typically responds to support requests within 2-4 hours. Live chat provides instant assistance, while email inquiries are usually answered within 24 hours.

Yes, New Yono Games provides customer support in multiple languages to serve our diverse player base. Our support team can assist you in your preferred language.